Abbiss Cadres is the trading name of Abbiss Cadres LLP, a limited liability partnership registered in England and Wales, with registered number OC339497. Our registered office is at 11 Ironmonger Lane, London, EC2V 8EY. A list of the members of the LLP appears below and is also available at our registered office. The word "partner" is sometimes used on this website to refer to a member of Abbiss Cadres LLP and shall be construed accordingly.
Abbiss Cadres LLP is authorised by the Solicitors Regulation Authority ("SRA") to undertake the following reserved legal activities: (a) the exercise of a right of audience (b) the conduct of litigation (c) reserved instrument activities (d) probate activities (e) the administration of oaths, and (f) to provide immigration advice and immigration services for the purposes of section 84(2) of the Immigration and Asylum Act 1999. Abbiss Cadres is also regulated by the SRA in respect of carrying on other legal activities which fall within section 12 of the Legal Services Act 2007. Any services which fall outside the definition of "legal activities" are not regulated. Abbiss Cadres’ SRA ID is 571596. Details of the SRA’s professional rules detailing their regulation of Abbiss Cades as a licensed body can be found on the SRA website under "SRA Standards and Regulations" at www.sra.org.uk.
List of Members of the Firm
The members of the firm are:
† denotes non-lawyer
Professional Indemnity Insurance
Abbiss Cadres carries professional indemnity insurance covering the "legal activities" in respect of which we are regulated by the SRA. Our insurer is Axis Speciality Europe SE, address Mount Herbert Court, 34 Upper Mount Street, Dublin 2, D02FT72, Ireland. Our PII policy covers all advice given by Abbiss Cadres under our standard terms of business, regardless of where in the world our clients are situated.
Use and Liability
Abbiss Cadres provides the information on this website for general information purposes only and is not intended to be comprehensive. It does not constitute or contain legal advice or any other advice. Abbiss Cadres accepts no responsibility or liability for any loss which may arise from accessing or otherwise relying on any information contained on this site. Abbiss Cadres accepts no responsibility or liability for the content of any website which is linked to, or from, or referred to on this site.
Complaints Handling Procedure
Our goal is to give the highest levels of service and advice to clients at all times. If for any reason at any time you feel that we have fallen short of that goal, we encourage you to let your client partner know about your concerns as soon as possible.
Where the matter cannot be swiftly remedied to everyone’s satisfaction, the process set out below will be followed with a view to reaching resolution as quickly as possible.
1 NOTIFICATION OF A FORMAL COMPLAINT
Where an informal approach has not been successful, the first step is for you to put the detail of your complaint in writing, together with the action that you would like to be taken to remedy the situation.
This formal complaint should be sent directly to our Managing Partner, Guy Abbiss, either by email or post. He will respond to you within 5 working days of receipt of the complaint either:
1.1 Agreeing to the course of action suggested by you to remedy the problem and giving details of the steps that will be taken and the timescales involved in implementing the agreed solution; OR
1.2 Inviting you to a meeting to discuss the matter in order to try and reach agreement on its resolution; OR
1.3 Where further investigation is required, confirming this and asking for further details from you, if necessary. Ordinarily, we will endeavour to investigate a complaint within 10 working days of receipt of such details. If the process is likely to take longer we will inform you in writing and explain why. When the investigation is completed we will either provide you with a written response or invite you to meet with the Managing Partner or his designate to discuss the matter further.
If we have a meeting we will write to you within 2 working days of the meeting to confirm what was discussed and any conclusions we reached.
If we are unable to resolve your concerns in this way we will suggest another stage in the process (or otherwise) in order to resolve your complaint, including the possibility of referring the matter to the Legal Ombudsman if that is your wish.
2 REVIEW BY AN INDEPENDENT LAWYER
Where we consider that it is appropriate to the case and if you agree, we may arrange a review by a lawyer in another firm of any of the issues unresolved through our internal process.
Unless the basis of complaint is a specific technical issue, the reviewing lawyer need not necessarily be an expert and will be chosen on the basis of having the necessary experience to take a balanced view of whether or not your complaint is well-founded and to suggest what action should be taken to remedy the problem.
If we consider this course appropriate, we will write to propose an independent review. Within 5 working days of receipt of written confirmation from you that you wish your complaint to be reviewed by an independent lawyer, we will identify a third party lawyer to review the relevant case file, together with your grounds of complaint and documents created as part of stage 1 of the complaints process. Where stage 1 of the process has been omitted we will also submit a summary of matters that we think should be taken into account.
We will give you details of the lawyer that we propose should undertake the review. The review will not go ahead unless you give your express consent to the independent lawyer being given copies of your client file and all other relevant information.
Unless we expressly agree otherwise the review will be paper-based only. That is, the independent lawyer will not interview you, any partner or member of staff of Abbiss Cadres LLP or any third parties. The timescale for the review will be subject to agreement with the independent lawyer and will be notified to you at the outset. Ordinarily we would expect this to take up to 10 working days.
Abbiss Cadres will be solely responsible for the costs of this independent review.
Once the independent lawyer has completed the review you will receive a copy of his/her written report and recommendations. We will write to you within 5 working days of receipt of the independent lawyer’s report advising you of what action we propose to take to resolve your complaint in light of the findings of the independent review. We will also confirm the process for taking a complaint to the Legal Ombudsman.
3 WHAT DO TO IF WE CANNOT RESOLVE YOUR COMPLAINT
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
If matters have not been resolved to your satisfaction once stages 1 and 2 of this process (if applicable) have been completed, you may also contact the Legal Ombudsman. The Legal Ombudsman advises that you must give us a chance to address your complaints first and recommends that you allow us at least eight weeks to do so before contacting the Legal Ombudsman. Once it is clear that matters cannot be resolved to your satisfaction and you still wish to pursue a complaint then you should contact the Legal Ombudsman:
• Within six months of receiving a final response to your complaint
• No more than six years from the date of act/omission; OR
• No more than three years from when you should reasonably have known there was cause for complaint.
Once accepted an Ombudsman’s decision is final.
The Legal Ombudsman’s address is Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ. Telephone: 0300 555 0333 Email: firstname.lastname@example.org.
Further information about the service provided by the Legal Ombudsman and how to complain is available at www.legalombudsman.org.uk.
Please note that the Legal Ombudsman will not become involved unless you have already tried to resolve matters using our internal complaints procedure.
The contents of this website are protected by international copyright laws. Except for information in respect of which another copyright owner is identified, Abbiss Cadres is the owner of all the copyright and database right contained in this website or its content. In respect of such content owned by Abbiss Cadres users may:
(a) read and take copies of information contained on this website for their own personal use;
(b) circulate copies of copies of extracts from of charge to their third parties for their personal use provided that Abbiss Cadres is acknowledged on the copy as its source and the text is not altered in any way and the third party’s attention is drawn to the provisions relating to the use of copyright etc. on this site.
Unless our prior written permission is received, or otherwise authorised by any applicable law, any use of this site or its contents (including by means of a hypertext or other link) except as identified above is prohibited.
The terms on which you use this site are governed by the laws of England and Wales and users submit to the exclusive jurisdiction of the English courts in relation to any dispute arising in relation to such use or otherwise in relation to this website.
- Within six months of receiving a final response to your complaint
- No more than six years from the date of act/omission; OR
- No more than three years from when you should reasonably have known there was cause for complaint.